SOC Supervisor (SB2/5)

Organizational Context:

A Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS). The SOC monitors, facilitates and coordinates the communications of data and voice messages using the security communications system (SCS), within one or more operational areas. Additionally, responsibilities can include maintaining administrative data supporting security
communications, such as aggregating contact data for UNSMS personnel, offices, vehicles
and emergency services.

This position will be supervising SOC, supporting key functions and operations of the United Nations. The role of a SOC Supervisor can be challenging and unpredictable as they may be required to respond and assist callers in need of immediate assistance. They will have the responsibility to pass key information and instructions in a timely and calm manner to UNSMS personnel and others, as required. At times, the work will be fast paced and intense, but highly rewarding as the Assistants will be part of a response and support team which contributes to the work of the United Nations. The selected candidates will gain valuable experience and skills while working with people from a broad range of cultures and professional backgrounds.

Under the overall supervision of the Chief Security Advisor, the SOC Supervisor is responsible for supporting the UNSMS with the daily operations of the SCS.

Functions / Key Results Expected

Under the direct supervision of the UNDSS Field Security Coordination Officer (FSCO), the incumbent will perform the following duties: 

Operational: 

• Directly supervise Security Operations Centre (SOC) staff members.
• Supervise the SOC assistants and receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Area Security Coordinator/Senior Security Personnel (as applicable) via all identified means of communication to personnel.
• On receipt of notifications of security and safety incidents, escalates these via the
  appropriate and defined channels for follow-up and support.
• Supervise the SOC assistants by using the security communications systems- SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate local standard operating procedures (SOPs).
• Based on the local SOPs facilitates the provision of immediate support to the UNSMS and NGO personnel involved in security or safety incidents; alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents.
• Notifies the respective UNSMS organization or NGOs security focal points when their personnel are involved in a security or safety incident.
• Monitors the usage of the SCS and ensures it is used according to established SOPs; guide personnel on appropriate behavior when using the SCS.
• Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is functioning properly. Reports any anomalies to the appropriate authority for further action or guidance.
• Supervise the SOC assistants and undertakes personnel headcount in accordance with instructions from the Designated Official /Area Security Coordinator /Senior Security Professional (as applicable), or an established SOP in a timely and accurate manner.

Administrative:

• Supervise the SOC assistants and maintains the contact and residence details of all UNSMS personnel and their eligible dependents (and if applicable contact details of NGOs and implementing partners), and the contact details of premises and vehicles.
• Maintains the UN warden lists.
• Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during times of security or safety incidents.
• Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications.
• Prepares and submits reports, as directed by the most senior security professional.

Other: 

 Perform other duties, as directed by the most senior security professional.

Core Competencies

1. Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.

2.Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.

3.Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.

4.Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.

5.Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.

6.Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.

7. Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

Experience and Education Requirements

Education: High School education (intermediate) or A university degree in Business Administration.

Experience: 

• Minimum of 4 years (with high school diploma) or 1 year (with bachelor’s degree) of relevant progressively responsible experience related to operational communications and direct interaction with a broad range of clients.
• Prior working experience within the UN system or an international NGO, or another international organization is desirable.
• Experience in the use of computers, office software packages (MS Word, Excel, etc), database packages, and web-based management systems such as ERP.
• Experience of using communication equipment (VHF radio operation, radio, satellite and web-based).

Language: 

• Excellent command (written and spoken) of the working UN language(s) used for official communications in the operational area is essential.
• Knowledge of local language(s) used in the operational area is essential.
• Fluency in English and Urdu (UN and national language of the duty station).

Duty timing: Radio Room is functioning 24/7 however incumbent will be required to work in duty shifts respectively.

Other Skills and Requirements: 

• Computer skills and information management/processing experience.
• Good understanding of computer-based tools such as MS Office Suite and other computer-based, web and smartphone applications.
• Experience with radio, satellite and web-based communications is an asset.

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