Center Officer (Afghan National Only)

Technical Quality

• Ensuring that FSP (Family Support Program) activities are women, girl and survivor-centred, and adhere to best practice and FSP guiding principles, flagging any concerns to the Sr. Response officer in a timely manner.
• Ensure at all times a women, girl and survivor-centred approach throughout all activities and services you and the team provide in Family Support center (FSP); this includes ensuring confidentiality of survivors, and respect for their wishes and decisions.
• Providing services like assessment of women’s needs; provide emotional support, basic, crisis counselling (and in some contexts further individual counselling); safety strategizing and risk assessing; development of action plans; support in pursuing services and support; safe, confidential, and appropriate referrals in-line with the formal FSP referral pathways.
• Providing discretionary assistance (such as transportation, dignity kit items, urgent medical cost) if in-line with internal protocols and eligibility criteria to meet most urgent needs.

Case Management

• Adhere to the FSP guiding principles throughout all case management and PSS interventions for women and girls.
• Identify concerns related to and support adherence to FSP referral protocols and guiding principles and bring these concerns to the FSP Sr. Response Officer.
• Maintain detailed and confidential case files, ensuring they are carefully and safely stored in the in-line with the Case Management Protocol, data protection protocols, and safety and ethical standards on FSP information management; and ensuring the FSP remains password protected.
• Where available and of quality, work in close collaboration with FSP service providers to ensure women and girls have safe, discrete, and confidential access to said service providers.
• Conduct assessments with adolescent girls, their caregivers, and other stakeholders to identify key concerns, needs, and opportunities.
• Regularly advocate for the provision of life-saving medical care including clinical management of rape and family planning.
• appropriate referrals in-line with the formal FSP referral pathways; providing discretionary assistance (such as transportation, dignity kit items, urgent medical cost) if in-line with internal protocols and eligibility criteria to meet most urgent need.
• Provide age-appropriate case management, including assessment of women’s needs; Provide emotional support, basic, crisis counselling (and in some contexts further individual counselling); safety strategizing and risk assessing; development of action plans; support in pursuing services and support; safe, confidential.

Staff Supervision and Development

• Conduct a weekly scheduled team meeting for all staff at the Center to discuss programming progress, successes, challenges, quality and areas for improvement, adaptation, or change; feedback to the Snr FSP Program Officer and put in place an action plan.
• Conduct regular 1 to 1 meeting with each of your direct-report staff to reflect on work, communicating clear expectations.
• Create monthly site teamwork plans with the Center team; review these on a weekly basis to check process and adjust if necessary.
• Conduct weekly check-in meetings with the incentive workers and volunteers to ensure they are supported in their roles and have what they need to run their activities; support on recruiting these positions for the center.
• Directly supervise the family Support Center Programming and ensure timely completion and submission of monthly timesheets, communicating clear expectations, setting performance objectives, probation reviews, and annual performance reviews the regular staff of FSP-Center facilitators and support staff.
• Monitor staff care and well-being and approve and manage all leave requests to ensure adequate coverage.
• Through close work with the Family Support Programming’s Family Support Center Sr. Response officer and Family Support Programming’s Manager, ensure that all new staff are provided with the core FS needed training package and identify opportunities for further training.
• Assist with the recruitment of program staff and incentive workers.

Monitoring and Reporting:

• In cooperation with the Family Support Senior Response officer and FSP Manager, continuously monitor activities, assessing their relevance to the needs, priorities and interests of women and adolescent girls.
• Keep close track of indicators on a monthly, and flag to the Family Support Senior Response officer and FSP-Manager when programs is behind of activity implementation.
• Using the program data and indicator tracker to update the weekly activities and share with the IMS Assistant/Snr Response Program Officer to consolidate all site activity data; meet submission deadlines as requested.
• Ensure that information and case files are carefully and safely stored in the center in-line with the Case Management Protocol, data protection protocols, and raise concerns to the Snr FSP Program Officer as needed.

Coordination

• Actively participate in the mandatory weekly team case management meeting and the individual supervision sessions with the FSP. Senior. Response officer.
• Conduct ongoing focus group discussions with women and adolescent girls to inform program activities; and working with the FSP team in the Center to ensure response to the evolving needs of women and girls and their communities.
• Maintain effective working relationships with relevant stakeholders including community leaders and other implementing partners.
• Complete monthly activity reports, according to guidance provided by the WPE Response Officer.

Other

• The ability to travel to villages throughout Herat and provinces in which IRC operates, including but not limited to Kabul and Nangarhar
• The ability and willingness to travel throughout Herat province during emergencies to provide essential FSP CM services.
• Complete attendance sheets for relevant activities and contribute to monthly activity reports.
• Maintain positive coordination and relationships with partner and other sector staff. 
• Other relevant duties as assigned by the FSP-Manager to support the implementation and quality of the program.