IT Project Management Analyst, NPSA-8, DS - Kyiv (National Position)

The Digital, Inclusive, Accessible: Support to Digitalisation of Public Services in Ukraine (DIA Support) Phase 2 Project is built on achievements and lessons learnt from the previous phase (2021-2023), and aims to continue to support the ongoing digitalisation process in Ukraine with the view of strengthening the Government’s capacities to deliver high quality and accessible digital services to vulnerable groups in Ukraine while using digital technologies and solutions to address other complex challenges posed by the war, including ensuring transparency and accountability of the recovery process, critically important for Ukraine’s EU Integration. 

The Project comprises of three outputs (components): 

• Output 1. Government institutions have strengthened capacity to design and implement inclusive digital transformation policy at national and local level.
• Output 2. The Government has a digital infrastructure which ensure efficient and effective processes for the civil service and delivery of technically modernized digital public services for vulnerable and war-affected groups.
• Output 3. Ukrainian women and men have increased their digital skills to fully benefit from digitalization.

The IT Project Management Analyst will assist in effective implementation of the Project’s Activity 2.1. “Software development and implementation of digital public services and digital tools”.

In this context, the IT Project Management Analyst, will work on coordination of software development activities with technical teams and government counterparts regarding digital public services development, engagement with technical administrators of government information systems regarding interoperability development. 

The incumbent will promote UNDP's mandate as a gender-responsive organization with zero tolerance to discriminatory and abusive behaviour, including sexual harassment, sexual exploitation and abuse. 

1)   Assist in the implementation of projects' Activity 2.1. “Software development and implementation of digital public services and digital tools”:
•   Assist in the planning, development, and coordination of project activities related to software development and implementation of digital public services and tools.
•   Collaborate with e Ministry of Digital Transformation (MDT) and project stakeholders, including government agencies and technical teams, to define requirements, project scope objectives, and deliverables.
•   Communicate project updates, progress, and challenges to stakeholders in a timely and transparent manner.
•   Work closely with technical teams and software developers to oversee the development and implementation of digital public services and tools.
•   Coordinate software development activities, ensuring alignment with project requirements and timelines.
•   Conduct quality assurance and testing of developed software solutions to ensure functionality, usability, and accessibility.
 

2)   Requirement Analysis and Documentation:
•   Conduct thorough analysis of software requirements for new digital public services and digital tools, considering the needs of targeted groups with multiple vulnerabilities, including IDPs, veterans, and socially vulnerable individuals.
•   Collaborate with government bodies responsible for public service provision to identify new services and tools required to address specific needs.
•   Document and communicate project requirements, ensuring clarity and alignment among project stakeholders.
•   Prepare periodic reports capturing progress made and summarise highly technical information into digestible formats for report purposes.
•   Assist with designing terms of reference and procurement documentation for the purchase of services and works required for creation and digital public services and digital tools.
 

3)   Interoperability and Integration development:
•   Collaborate with technical administrators of government information systems to ensure interoperability and seamless integration of digital public services and digital tools that are being created with projects’ support.
•   Identify opportunities to enhance interoperability between existing systems for digital public services provision and digital tools.
•   Provide technical guidance and support to address interoperability challenges and ensure smooth data exchange.
 

4)   Ensure the mainstreaming of gender equality and women’s empowerment considerations in the field of expertise:
•   Use the principles of gender-responsive design in line with the UNDP corporate standards.
 

5)   Promote a safe and enabling environment free of discrimination and abusive behaviour corporate standards:
•   Support the promotion of team culture of gender equality and zero tolerance to any sexual misconduct in the team through leadership and personal example.
•   Demonstrate respect for gender equality in professional interactions, identify and address sexism and gender discrimination.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
 

Institutional Arrangement

The IT Project Management Analyst will work under direct supervision of Digital Public Services Officer and the overall guidance of Senior ICT Specialist.
 

Achieve Results:   LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline. 
Think Innovatively:   LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.  
Learn Continuously:   LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback. 
Adapt with Agility:   LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.  
Act with Determination:    LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident. 
Engage and Partner:   LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships. 
Enable Diversity and Inclusion:   LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.  

Cross-Functional & Technical competencies 

Business direction and strategy - System Thinking - Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.

Business development - Knowledge Generation - Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Business management - Digital Awareness and Literacy - Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Business management - Partnerships Management - Ability to build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies.

Information Management & Technology - User Experience - Capacity to translate efficiently users’ needs in IT requirements.