Communications and Donor Relations Assistant

Hardship Level (not applicable for home-based)

A (least hardship)FamilyCONTR Local Entry and Mid-Level Support2024-01-15February 2, 2024General Background of Project or Assignment:

The Private Sector Partnerships (PSP) unit of UNHCR Philippines is searching for a talented and professional Communications and Donor Relations Assistant to join the team. The PSP Unit over the past eight years has carved its niche in the Philippine charity landscape and has grown support from over 43,000 Filipino donors giving to the refugee cause. The growth in donor acquisition and the improving engagement from its donor base are indications of the sympathetic affinity of the Filipino public as a result of sustained delivery of relevant content from a national Goodwill Ambassador and content partners who front-loaded the plight of our persons-of-concern. The digitalization momentum has shifted a significant part of donor retention and development activities to digital and in-house channels, requiring innovation and agility in UNHCR’s fundraising communication initiatives.
In this position, the successful hire will perform a broad range of specialized duties primarily implementing an end-to-end communications strategy for UNHCR supporters and donors, to set the course for sustainable and long-term fundraising growth.

The ideal candidate should be innovative, and web and multimedia savvy. He/She should have a firm grasp of various digital touchpoints, steer UNHCR’s narrative, and drive highly effective multichannel campaigns. The candidate must be dynamic and energetic with excellent communication and negotiation skills, and will be exposed to frequent liaison with UNHCR donors, supporters, colleagues, and, as appropriate, other colleagues amongst PSP’s global network.

Overall Purpose and Scope of Assignment:

Under supervision of her/ his direct supervisor, the Communications and Donor Relations Assistant’s responsibilities will include:
Brand Awareness and Public Engagement
• Assist PSP Associate in content creation and deployment for brand awareness and public engagement initiatives
• Assist in answering donor queries forwarded to the donor care inbox from all social media platforms in a timely and responsive manner; field messages and donor concerns for immediate action
• Assist PSP Associate in public engagement through campaigns, tapping of new engagements and partnerships with traditional and non-traditional media and organisations

Donor Relations and Digital Fundraising Support

• Support in the creation and maintenance of campaign pages for existing donors, in accordance to HQ requirements.
• Support PSP Associate in implementing a robust, responsive, and agile donor development communications plan and fundraising activities, such as newsletter and special appeals, through a variety of media including direct mail, telemarketing, email and mobile.
• Assist in the optimization of email marketing to donors through timely reporting, analytics, and database clean-ups as necessary.
• Assist in the production and mailing of printed communications to existing donors in a timely manner, including preparation of mailing list, monitoring KPIs, and coordination with suppliers.
• Assist in donor care and in-house telemarketing exercises as necessary.
• Perform other tasks as necessary

Creative Content Development

• Support the PSP unit in implementing communications and fundraising strategies for 2023 through creative content development – cognizant of new and upcoming market trends, innovations, platforms, and media to reach existing and potential supporters;
• Support the PSP Associate in producing innovative content to keep donor journeys relevant and updated, and in ensuring that these journeys implemented across multiple channels in a timely manner
• Support the PSP Associate in the development, packaging, and sharing of donor stories and testimonials, to build further supporter engagement and long-term value
• Support the PSP Associate in producing creative content to acquire and retain financial and non-financial supporters of UNHCR Philippines;
• Support the PSP Associate in producing content for supporter engagement during the course of UNHCR Philippines’ campaigns;
• Support the PSP Associate in producing creative content for social media and the UNHCR Philippines website;
• Ensure that all content production and development adheres to UNHCR Brand Guidelines;

11. Required level, qualifications and work experience:
Level of responsibilities required (mark as appropriate) for individual contractors and fellows: Entry Level Support

Qualification and experience required (degree required, years of work experience, field of expertise, language required):

A Bachelor’s degree from in any of these programmes: Marketing Communications, Communication Arts, Advertising or other related fields; with proven academic or extra-curricular background in communications
Minimum 1 year of proven professional and/or voluntary work experience with communications for High School Diploma and 0 year for Bachelor’s degree; familiarity and experience with international humanitarian organisations is desired

Key Competencies

• Be a strong communicator with advanced written and verbal fluency in English and Filipino;
• Have strong organizing and project management skills
• Have the ability to quickly understand instructions, asks for clarification when needed, adapt and work independently to produce results on time
•Have the ability to manage a complex and diverse workload and to work on tight deadlines
•Articulate, at ease with persons of different cultural and educational backgrounds
•Experience in social media content and community management is essential
•Be proficient in standard MS Office applications (Outlook, Word, Excel, PowerPoint).
•Be proficient in video editing and video content production; Experience in Adobe PremierePro, Adobe After Effects, or other video editing software is essential;
•Have graphic design and document formatting skills; Experience in using Adobe Photoshop,Adobe Illustrator, Adobe InDesign, Canva, or other similar design software is essential
•Experience in photography and videography are desirable
•Experience in HTML, CMS, website management, and email marketing are desirable.
•Knowledge of refugee issues and of UNHCR is an asset

Monitoring and Progress Controls (report requirements, periodicity, format, deadlines):

a.The final product (e.g. survey completed, data collected, workshop conducted, researchdocuments produced specify):

 

Standard Job Description

Required Languages

Tagalog

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Desired Languages

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Additional Qualifications

Skills

Education

Certifications

Other information

This position doesn't require a functional clearance