Information System Assistant

Details

Mission and objectives

En agosto de 2012, el Gobierno de Colombia y las Fuerzas Armadas Revolucionarias de Colombia - Ejército del Pueblo (FARC-EP) iniciaron conversaciones para lograr un acuerdo de paz. A petición de las partes, una Misión política especial fue establecida mediante la Resolución 2261 (2016) del Consejo de Seguridad, la cual está conformada por personal civil y observadores internacionales desarmados. A partir de allí, la Misión tenía como mandato verificar la dejación de las armas bilateralmente con las FARC-EP y, participar como componente internacional (CI-ONU) en el Mecanismo tripartito de Monitoreo y Verificación (MM&V) del cese al fuego y de hostilidades bilateral y definitivo. Este mandato concluyo el 25 de septiembre del 2017. En junio de 2017, el Gobierno de Colombia y las FARC-EP solicitaron al Consejo de Seguridad de Naciones Unidades la aprobación de una segunda misión política ONU, para un periodo de tres años. En julio de 2017, el Consejo de Seguridad de Naciones Unidas aprobó la resolución 2366 (2017), estableciendo una segunda misión política (Misión de Verificación) para un periodo inicial de 12 meses a partir del 26 de septiembre del 2017, con el mandato de verificar la implementación por partes del Gobierno de Colombia y las FARC-EP de las secciones 3.2 y 3.4 del Acuerdo Final ( Proceso de Reincorporación política, económica, y social de las FARC-EP y Garantías de Seguridad personales y colectivas para las FARC-EP y programas de seguridad para comunidades,). En el periodo de transición entre julio y septiembre 2017, la Misión inicio actividades provisionales relacionadas con su siguiente mandato, planteando la tarea de reportar los avances iniciales al Consejo de Seguridad.

Context

This UNV assignment is part of the FTS initiative to support the new mandate. To offer a better service and cover the increased needs of the mission, an international UNV is required to assist and maintain the ICT infrastructure: Application development (which includes the analysis of functional requirements, project documentation and deliverables), Serve as System administrator of Mission available platforms such as FSS, Ebilling, iNeed, Umoja and apps available; Handle administrative and operational matters related to Information and Communications Technology. Assists in the design, development, and installation of information systems. Undertakes analysis of well-defined modules within the system, develops enhancements and new features to existing systems; may design and implement small, stand-alone systems as needed (e.g. to meet individual user requirements).Maintains assigned portions of systems, providing operational support for system applications, analysing and implementing system changes/upgrades, etc. Prepares, updates, and maintains the system’s documentation and related technical/procedural manual. Assist as Tier 2 for Helpdesk support services to +600 users. Maintain the IT Network and Infrastructure in HQ / Regional/Subregional and Local Offices.

Task description

Within delegated authority, the Information Systems Assistant will be responsible for the following duties: • Acts as a focal point for receipt and processing of user requests. • Provides basic technical support for relevant hardware and software applications in assigned areas. • Installs application systems software and hardware according to specifications. • Provides basic support in the planning, specification, design, development, implementation and maintenance of customized application software systems. • Works with senior IT staff on the definition and specification of requirements; builds, tests, and modifies prototype application software based on detailed instructions; installs and maintains software systems. • Supports senior staff in the creation and maintenance of application software; assists in preparing technical and user documentation, as well as in the production of training materials. • Provides support on software development matters, including security, data integrity and recovery; assist with needs assessment for new systems (including modifications to existing systems); performs ongoing reviews with users and developers and responds to requirements; requests, implements, provides operational support and maintain various applications. • Maintains regular contact with users and technical staff in user offices and provides support as required. • Researches new technologies as requested; keeps abreast of developments in the field; assists in testing and evaluating new products and technologies. • Performs other related duties as required.