Reports to (role)

• (Deputy) Head of Delegation, Head of ICT Region

What we do

Would you like to practice your profession in a humanitarian organization and contribute to saving lives? Then, the following opportunity will spark your interest! We are seeking an Information and Communication Technologies (ICT) Coordinator to manage a field delegation's ICT department and ensure the appropriate delivery of ICT services per the International Committee of the Red Cross (ICRC) standards.

As an independent and neutral organization, the ICRC works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We direct and coordinate the international activities conducted in these situations.
 

Purpose

Communication and technology are crucial for the smooth running of our organization’s activities.
In this role, you will be responsible for the quality of the ICT support in the designated Delegation, provide the required guidance and support to the Delegation’s Management regarding the use of Technologies, while taking appropriate measures to guarantee an accurate functioning of the ICT set-up, along with the respect of ICT policies and procedures.
In addition to this, you will supervise the installation, maintenance, and evolution of an existing large ICT infrastructure and service setup. You will also ensure quality by running tests on ICT equipment, hardware and software networks and other devices, to ensure their optimal performance and standard configuration. You are expected to manage and lead small multidisciplinary ICT teams and be involved in the recruitment and training of ICT national staff.

Relationships

• Internally, interacts with delegation management and employees. Also interacts with the Global Support team at levels two and three.
• Externally, interacts with local suppliers and ICT departments in other organizations.

Required education and skills

• Degree in telecommunications, electronics, computer science or related field, or equivalent experience.
• ICT management certification (ITIL or equivalent).
• Microsoft Certification (MCSA level).
• Fluency in English and French (minimum C1 for both). 

Desired profile and skills

• At least 5 years of professional experience in IT service operation management.
• At least 2 years of confirmed experience in people management.
• Knowledge of wireless technologies is mandatory.
• Project Management Certification (PRINCE2 or equivalent) is an asset.
• Cybersecurity knowledge and experience is an asset.
• Strongly motivated by humanitarian work, empathic and open-minded.
• Strong interest in ICT Operations Management and capacity to run a team with an interest in diversity and inclusion.
• Excellent ability to work in a team and under pressure in a potentially dangerous environment.

Our operational & field constraints

• In line with the principle of neutrality, the ICRC does not assign personnel to a country of which they are nationals.
• Candidates must be in good health and will have to do a medical check-up prior to departure in the field.
• Candidates must possess a manual driving license (for manual transmission vehicles).
• Candidates must be prepared to accept unaccompanied postings (i.e. no spouse, partner, children or dependents) for at least the first 6 months.

What we offer

• Rewarding work in a humanitarian and inclusive multicultural environment.
• Various opportunities for further in-house training.
• Generous social benefits (e.g. occupational pension plan; loss of earnings/salary continuance insurance in case of illness/accident).
• Length of assignment: 12 months.
• Join an ICRC talent pool and be considered for future assignments internationally (not in Switzerland).

Additional information

• Type of role: Open-ended contract
• Working rate: 100%
• Application deadline: 11/02/2024
• Location: International

The ICRC values diversity and is committed to building an inclusive working environment. We welcome applications from all qualified candidates.