Senior Operations Assisant

Job Description

Under the direct supervision of the Operations Officer, the incumbent is responsible for undertaking Operations activities within the Afghan Assistance Programme, with the following duties and responsibilities.

Responsibilities

Responsibilities and Accountabilities
1. Assist supervising the inbound processing activities in collaboration with relevant Assistance Programme Units (NFI, Protection, ICT), USRAP RMM and external agencies operating in Camp As Silyah (CAS) such as the Department of State (DoS), and Coordination for Afghan Relocation Efforts (CARE Doha).
2. Assist coordinating with relevant units of the Assistance Programme as they assist individuals at transit centers upon arrival with registration, verification of identity, orientation, distribution of food and non-food items and room assignments; ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort.
3. Support the Operations Officer coordinating transportation and escort assistance for newly arrived beneficiaries using ground transportation to their accommodation. Ensure that all activities are carried out in a timely manner.
4. Assist ensuring that newly arrived individuals with special needs receive appropriate support through the provision of proper assistive devices/equipment, in coordination with the NFI and Protection units.
5. Coordinate with the Operations Officer and help assign teams at the transit center in scheduling shifts to ensure that needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors when and if issues arise.
6. Ensure at-risk, sensitive cases and Medically Fragile Individuals (MFI) are handled in accordance with IOM’s policies. Procedure and guidance of the AP Operations SOPs.
7. Demonstrate a comprehensive understanding of the AP, SOPs, as well as the ability to remain professional, impartial, and unbiased during all interactions with refugees, SIV-holders, colleagues and partners per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Support the development and implementation of SOPs as needed.
8. Help providing inputs to the Weekly and Interim Narrative reports submitted to the Donor and bi-monthly Situation Reports submitted to the Head of CAS and IOM Headquarters.
9. Participate in meetings with other Programme Units and external partners.
10. Ensure that all posters and informational messages are up-to-date and placed in visible locations.
11. Work closely with the team, Operations Officer, and M&E officer to ensure that guest feedback regarding inbounds/living in CAS experience is collected and incorporated into operations.
12. Ensure all Smart Camp App cards (SCA) are collected prior the departure.
13. Provide regular feedback on work being accomplished to the Operations Officer and keep supervisors immediately informed of any issues requiring their attention.
14. Undertake duty travel, if required, to participate in meetings or training sessions, or to escort individuals.
15. Perform such other duties as may be assigned.
 

Qualifications

EDUCATION
• Bachelor’s degree or equivalent with four years of relevant professional experience, or
• High School diploma with six years of relevant professional experience.

EXPERIENCE
• Attention to detail and ability to organize
• Prior experience working with youth or on protection-related issues is a distinct advantage
• Strong interpersonal and communication skills
•Ability to work under pressure with minimum supervision
SKILLS
Excellent knowledge of Microsoft Office applications

Languages1 IOM’s official languages are English, French, and Spanish.

REQUIRED
English

DESIRABLE
Pashto/Dari/Arabic