Human Resources Officer (Analytics and Systems)

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments.

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• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting
FAO’s Human Resources Division (CSH) provides human resources (HR) strategies, policies, tools, guidance and oversight to FAO clients worldwide to ensure that the Organization attracts, develops and retains a diverse, skilled and highly motivated workforce, delivering on the mandate of the Organization. Over the next years, CSH will focus on developing and implementing a people centered strategy, and positioning HR as a strategic partner contributing to the achievement of the mandate of FAO.
The Human Resources Division is composed of two main clusters, (i) the Integrated Talent Management, providing advice and managing position management, recruitment, mobility, staff development and training, performance management and social security, and (ii) the HR Strategy and Policy, providing HR strategic guidance, policy and oversight.

The position is located in the Analytics and System Solutions Unit (CSHDA) of the Human Resources Division (CSH) at FAO headquarters in Rome, Italy.

The Human Resources Officer (Analytics and Systems) supports all corporate HR technology solutions in terms of analysis of issues, and, in close collaboration with HR specialists and HR clients, works to identify of opportunities for streamlining processes through automation, leads requirements definition and collaboration in all phases of the system change management process (design, testing, roll-out, change management). Other core responsibilities will include analysis of primary and secondary data for interpretation and evidence-informed decision making, identify risks and opportunities based on insights derived from data and perform data profiling and other analysis to identify patterns and understand anomalies.

Reporting Lines
The Human Resources Officer (Analytics and Systems) reports to the Human Resources Officer/Team Leader of the Analytics and System Solutions Unit (CSHDA).

Technical Focus
Provides HR analytics services and advises on innovative automated solutions aimed at improving business processes and systems to meet organizational needs and recommends the effective use of technical solutions to meet the evolving needs of the Human Resources Division (CSH) and human resources management. The incumbent provides essential information processing, analysis and dissemination services.

Key Results
The Human Resources Officer (Analytics and Systems) will act as\: (1) a business analyst to extract, collate, analyse and evaluate HR data/information from various sources to identify trends, opportunities and issues in facilitating business decisions/policies; (2) a specialist in HR Management Information to explore how to leverage technology for increased productivity and efficiency; (3) a resource for the Division, taking part in various activities as required, such as quality assurance, data analysis and continuous process improvements/implementation of new technology solutions.

Key Functions
• Analyse HR data and respond to quantitative information requests received from Management, HR specialists and other internal clients as well as external bodies, including FAO Members and United Nations agencies.
• Drive quantitative analyses to support HR strategic, policy and operational decisions.
• Identify valuable data sources and automate data collection and visualization processes working across all core HR areas (including talent management, workforce planning, social security and HR Key Performance Indicators (KPIs)/metrics).
• Monitor, assess and validate consistency of HR data, ensuring that it is accurately and effectively retrieved and reported from various systems by improving the reporting process, reconciling the integrity of HR data; analysing and developing ad hoc queries to improve data integrity and quality assurance.
• Research, troubleshoot and resolve data anomalies and HR system issues. Work in close collaboration with data owners to improve data quality and resolve data issues at source.
• Coordinate and contribute to the creation, maintenance and support of a variety of moderate to complex reports and dashboards utilizing appropriate reporting and visualization tools.
• Analyse complex information to discover trends and patterns and communicate highlights and trends from data.
• Provide analytical support in monitoring performance which includes tracking of KPIs, developing tools to track performance against targets and providing regular performance reports.
• Work with HR and corporate stakeholders and subject matter experts to identify new business requirements/improvements for automation, define expected outcomes and relevant internal and external data sources.
• Serve as the HR focal point to maintain HR issues list including raising change requests on behalf of the Division and following to ensure prioritization and resolution of open issues. Act as HR focal point in upgrade exercises, for relevant corporate technology solutions.

Specific Functions
• Participate in the implementation of HR projects including design, testing and validation of technology solutions throughout all relevant project phases. Support HR in the identification of best fit technology solutions.
• Conduct on-going research on HR technology and analytics best practices and innovations.
• Participate in the preparation of project proposals, implementation plans and presentations to management/project leads.
• In collaboration with team members, develop and deliver systems' training (HR related dashboards and analysis) as well as prepare end-user manuals, as needed.
• Collaborate closely with other HR analytics and systems team members providing coaching, training and guidance to ensure appropriate development and enable high performance.

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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements
• Advanced university degree in human resources management, engineering, computer science, mathematics, business administration, data management/analytics or a related field.
• Five years of relevant experience in experience in conducting business analysis data analysis and preparing business requirements for system development, in performing testing and system deployment as well as designing business processes including experience in data management/analytics in a human resources setting.
• Working knowledge (proficient - level C) of English and limited knowledge (intermediate - level B) of another official FAO language (Arabic, Chinese, French, Russian or Spanish).

Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills
• Extent of knowledge of end-to-end HR business processes and data needs (KPIs/metrics).
• Extent and relevance of experience in development and implementation of human resources ERP solutions and process streamlining.
• Knowledge of the principles and concepts of human resources management, administration and staff servicing.
• Extent of knowledge of organizational and HR information technology systems and tools as well as data analysis systems such as Business intelligence tools, Excel and Power BI.
• Ability to identify and analyse systemic issues, formulate conclusions and make recommendations to resolve same.
• Demonstrated experience in HR information management systems (HRIS) including requirements analysis, complex data analysis, report generation and information presentation.
• Demonstrated ability to analyse correlations between program metrics and HR data is an asset.
• Knowledge of Oracle HR solutions an advantage, in particular knowledge of underlying HR master data, configuration data structures etc.
• Experience in the analysis of HR and time-dependent data and creation of workforce analytics.
• Excellent verbal and written communication, organizational and problem-solving skills and the ability to work well under pressure.
• Work experience in more than one location or area of work, particularly in field positions.
• Experience in supervising teams.

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FAO staff are expected to adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

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• Extension of fixed term appointments is based on certification of performance and availability of funds
• FAO reserves the right not to make an appointment.
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

CONDITIONS OF SERVICE

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http\://www.whed.net/
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

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