ICT Senior Assistant – Data Center Infrastructure

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the direct guidance of the Chief, Infrastructure Operations Section (IOS) Infrastructure Operations Section, and Chief of Technology Infrastructure Support at the UN ICT Facility in Valencia, Spain. The ICT Assistant – Data Center Technician helps in Data Center maintenance support, and is responsible for following duties.

Summary of Key Functions:

1. Preventive and Corrective Maintenance in support of UNGSC Critical Data Center activities

2. Provision of 7/24/365 ICT Infrastructure support

3. Data Center Infrastructure structured cabling and IT equipment installation and Rack Hosting Service support

4. Provide technical support for the Internet of Things (IoT) or operational technology (OT) systems

Preventive and Corrective Maintenance in support of UNGSC Critical Data Center activities (These activities are associated to the UNGSC Satellite Hub and Data Centre Environmental requirements applicable for Data Centre infrastructure service continuity in Valencia. Such activities and requirements are executed according to the scope of the ISO 27001, ISO 14001 and TIER III certifications held by UNGSC):

• Assist in monitoring and performing routine preventive maintenance tasks according to established schedules to ensure the reliability, optimal performance, uptime, and longevity of the data center infrastructure.

• Identify potential issues or failures through regular monitoring, testing, and analysis and take proactive measures to address them.

• Execute corrective maintenance procedures to address hardware failures, network disruptions, and other technical problems.

• Maintain accurate records of maintenance activities, including repairs, replacements, and system upgrades.

• Assist in the installation, configuration, and deployment of data center equipment and systems.

• Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity of industrial sensors and devices.

• Assist in monitoring and maintenance of data center infrastructure systems: HVAC (heating, ventilation, and air conditioning) and free-cooling, Power generation systems (photovoltaic, etc.) and power distribution systems, Power backup systems (power generators, uninterruptible power supply), Fire suppression, Access control, IoT equipment, IT data center equipment

• Assist with the access control system, including the revision of access point control devices, tailgate system, door locks, access control terminal, application setup, maintenance, and support.

• Provide setup assistance for CCTV and audio-video systems.

• Respond to and resolve escalated technical issues and outages in a timely manner to minimize downtime and ensure optimal performance.

• Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity.

• Monitor, analyze, and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.

Provision of 7/24/365 ICT Infrastructure support

• Perform “on call” duty technical service to react on any incident affecting Data Centre infrastructures.

• Liaise with External Service Providers or contractors to support other technologies integrated within the Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS’s and Generators)  

• Monitor, analyse and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.

Data Center Infrastructure structured cabling and IT equipment installation and Rack Hosting Service support

• Assist in installing and implementing structured cabling in the data centres and operations buildings, operations, and projects.

• Assist in the installation and implementation of Fibre Optic cabling (FO) in the data centers, operations building and other facilities

• Follow industry standards and best practices for cable management, labeling, and documentation. 

• Assist in the inventory management of data center equipment

• Oversee the provisioning and management of data center rack space, ensuring efficient utilization and adherence to best practices.

• Coordinate with internal teams and external customers to allocate rack space and ensure timely deployment of equipment.

• Assist in conductucting regular audits of rack installations, ensuring compliance with safety, security, and performance standards.

Provide technical support for the Internet of Things (IoT) or operational technology (OT) systems:

• Assist in the deployment, configuration, and maintenance of IoT/OT devices and systems, such as sensors, controllers (PLC, Microcontrollers), and gateways.

• Collaborate with IoT/OT teams to implement security measures, monitor system performance, and ensure compliance with industry standards.

• Troubleshoot and resolve issues related to IoT/OT devices or sensors connectivity, data collection, and integration with enterprise systems.

• Completion of Secondary education is required.

• Diploma or University Degree, preferably in industrial engineering, electrical engineering, telecommunications engineering, computer science or any other related field is desirable.

Desirable: 

• Data Centre support certification or similar

• CompTIA A+ certification or similar

• Relevant certifications in fiber optics installations and testing are a plus.