Individual Giving Officer

Job Description

Individual Giving Officer

Contract: Permanent, Full Time

Salary: £31,252 - £32,919 with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:

Do you want to use your skills in fundraising and marketing to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as Individual Giving Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation. We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

About the Team:

The WaterAid Supporter Engagement team sits within the Mass Engagement department and is responsible for creating the best supporter experience, one that people genuinely love and feel part of. We increase the engagement and the £35 million income of 700,000+ individual supporters, through an audience-led, multi-channel communication programme.

About the Role:

As our collaborative and proactive Individual Giving Officer you will play a key role in driving supporter engagement and donations through stunning, personal, story-led communications. Your goal is to increase supporter engagement, so that the people we communicate with genuinely feel connected to the purpose of ending the water crisis.

In this role, you will develop activity and communications within the Supporter Engagement programme in line with WaterAid's supporter engagement framework. We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

You'll also:

• Support a multi-channel communication programme which helps protect the highest retention rate in the sector by deepening engagement and encouraging supporters engage in multiple value-based propositions.
• Support the crafting of our supporter appeal activities, ensuring excellent collaboration and integrated activity plans that support multiple activations.
• Help create phenomenal personal communications, that develop supporter engagement and increase lifetime commitment.
• Be a part of a team everyone wants to work with and for, and where people do the work that most interests them.

About You:

You'll have a successful track record of working in a fundraising or marketing role/team, with experience of planning, managing and executing multi-faceted supporter or customer campaigns within agreed timescales/budgets.

• Project management experience, including supporting and delivering multi-channel marking communications or fundraising campaigns.
• The ability to work flexibly and independently, to manage varying competing priorities and meet strict deadlines with often changing priorities.
• Be a team player with an exceptional ability to collaborate and communicate as part of a team across different time zones and cultural contexts, influence effectively and work collaboratively.
• To be an agile thinker with the ability to self-manage, innovate for continuous improvement, and respond creatively to emerging trends and technology.
• A passion to develop and deliver supporter focused communications, that surprise and delight

Although not essential, we also prefer you to have:

• Experience of innovation and new product development
• Ability to make judgements and recognise when required decisions are outside of responsibility.
• 'Hands-on' experience of using a fundraising or similar database.

Closing date: Applications will close at 23:59 on Monday, 22nd January 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found before the advertised closing date.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:
* 36 days' holiday (including 8 Bank Holidays)
* Option to buy an extra 5 days annual leave
* We offer a generous pension plan with employer contribution of up to 10%
* Wide range of flexible and agile-working arrangement
* Season Ticket Loan
* Free annual eye tests
* Pay as You Give charitable giving scheme
* Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
* Sabbaticals
* Volunteer Day

Our Commitment

Our People Promise
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.