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Head of Digital Platforms

Remote | London | Wilton

  • Organization: The HALO Trust
  • Location: Remote | London | Wilton
  • Grade: Senior level - Senior
  • Occupational Groups:
    • Information Technology and Computer Science
    • Managerial positions
  • Closing Date: 2024-01-28


Head of Digital Platforms

Permanent, Full Time (40 hours per week)

Location: Remote Working, but within proximity to London or Wilton, Wiltshire.

Salary: £71,990 - £77,503 depending upon experience

About us:

The HALO Trust is the world’s largest and oldest international humanitarian mine action non-government organisation (NGO). For over thirty years, we have been saving lives and helping war-torn communities recover, by making their land safe. Our mission is to protect lives and restore the livelihoods of those affected by conflict.

HALO is known for its work to clear landmines, but we also lead on dealing with unexploded ordnance, from bullets to aircraft bombs, and we educate communities to keep them safe. In addition, we build safe arms stores and systems for securing guns. HALO was established in Afghanistan in 1988 and now employs over 12,000 staff in 30 countries and territories.

The organisation is funded principally by governments but also by a growing number of corporate partners and high net worth philanthropists.

About the role:

We are looking for a highly competent and experienced Head of Digital Platforms to work alongside the Head of Brand, Content and Partnership Comms, to develop a digital strategy that will help to build our brand, enhance donor outreach and support The HALO Trust’s growth plans.

As a rapidly expanding humanitarian NGO, with over 12,000 employees and 30 programmes around the world, we create and share a wealth of content with a broad range of stakeholders, both internal and external. Time and clicks are precious, and we’re on a mission to deliver a stand-out user experience that maximises the reach and performance of our content by making the best of technology, apps and software, while drawing on data and audience insights.

Externally, alongside our website, we use a range of tools to support our social media channels, email comms and analytics. Internally, we use Microsoft 365 as our primary business software suite, and we are open-minded about the tools we use around this for comms and collaboration. We are looking to develop a more unified intranet, including some content which overlaps with external channels, and what we use for this is currently an open question.

Reporting to the Director of Communications, this is a fantastic opportunity for a dynamic and committed digital leader to play a key role in transforming the way we communicate with our internal and external audiences. 


  • Take the lead in providing strategic advice to HALO on the use and development of digital comms and collaboration platforms, and managing/overseeing the development of our digital products
  • Provide the bridge between other comms or non-technical senior staff in the organisation with more technical colleagues and suppliers responsible for delivering digital platforms and content 
  • Work with colleagues to understand the needs of our stakeholders; map user journeys and identify gaps/issues that could be addressed or augmented with new digital content streams, technologies or integrations
  • Review/audit our current digital framework including websites ( and, social media channels, email marketing and intranet; identify issues and missed opportunities; recommend quick fixes and longer-term solutions to optimise our content, reflecting our organisational goals including fundraising and marketing
  • Advise the content team on new or better ways to monitor and measure our digital performance (web, social, podcast, email)
  • Support the content team with peer reviews, content audits and benchmarking
  • Establish a regular programme of user testing and work with colleagues to understand user behaviours or data patterns that can inform the way we create, publish and share content; be an ambassador for those users in discussions internally about digital comms and content development 
  • Work with Head of Brand, Content and Partnership Comms to co-create a multi-channel digital strategy that helps our content stand out
  • Work with colleagues in HQ Comms, programmes and other directorates to define the optimal infrastructure for content collection and creation, so we can streamline requests and avoid duplication of effort 
  • Develop a fit-for-purpose framework to set and manage our KPIs and ease the burden on quarterly reporting; continually review and enhance our approach to monitoring and reporting on media and social media engagement, and share analytics and other data insights with colleagues to inform decision-making and campaign planning
  • Guide our approach to optimising content and upskill colleagues to follow best practice so we can maximise reach and performance
  • Ensure we are using best value performance marketing tools to track website performance and bugs, manage SEO, PPC, organic and paid social
  • Recommend platforms/solutions that will support relationship building and collaboration within HALO and with donors, partners, Trustees and HALO Ambassadors
  • Commission suppliers and oversee delivery and maintenance of digital products and services on time and on budget (e.g. managing website development and hosting contracts)
  • Lead the development of the interim solution for HALO’s intranet; consider additional requirements for enhanced intranet in the medium/long term
  • Build the digital team and manage direct reports
  • Monitor trends and new technologies to keep HALO current and drive change where needed


Who we're looking for:

  • Track record in developing and implementing a digital comms infrastructure for internal and external audiences 
  • Ability to bridge the gap between editorial and technical
  • A demonstrably audience-led perspective to solving technical challenges
  • Experience of gathering and applying user insights to inform compelling content strategies
  • Ability to get to the heart of an issue quickly, demonstrating expert knowledge 
  • Demonstrable knowledge of technologies and software solutions to power donor/stakeholder engagement
  • Management experience
  • Experience in a global NGO an advantage


  • Natural communicator – able to persuade, negotiate, influence and network
  • Flexibility – fitting into a busy, growing and evolving environment
  • Strategic thinker
  • Strong project manager
  • Team player


Benefits of working at HALO:

At The HALO Trust, we strive to live by our values, where every staff member is valued. We offer an inclusive working environment where staff treat one another with dignity and respect.

The HALO Trust offers a friendly, welcoming, and supportive place to work and as part of the HALO team, you can enjoy a variety of benefits which include:

  • Competitive salary of £71,990 - £77,503 depending upon experience
  • Contributory pension, HALO will match up to 5% of contributions
  • 28 days annual leave (3 to be taken at Christmas) plus Public Holidays
  • Non- contributory Life assurance (3 x salary)
  • Private medical health cover
  • Occupational Health Services including Physiotherapy
  • Paid professional development
  • Flexible Working
  • Cycle to work scheme
  • Opportunity to occasionally travel overseas

Please submit a CV (no more than 2 pages) and a cover letter (no more than 1 page) outlining how your experience matches the key skills and competencies required by 28th January 2024. We reserve the right to amend the closing date depending on the number of applications received.

The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. The HALO Trust is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people form a diverse candidate pool.

The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and well-being of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.

Our selection process:

The selection process for the role of Head of Digital Platforms is as follows:

Stage 1 - Apply online

Stage 2 - Successful candidates will be invited to complete an online asynchronous video interview to explore their insights and experiences.

Stage 3 - Successful candidates will be invited to attend a final interview which will be conducted over Teams or in person

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.